Tag: IT Technical Support
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As cyber threats grow more sophisticated and workforces become increasingly remote, traditional “trust but verify” security models are no longer enough. Enter Zero Trust Security—a modern approach that assumes no user, device, or application should be trusted by default, whether inside or outside your network. What Is Zero Trust Security? Zero Trust is a cybersecurity…
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Here’s a brief explanation of how digital technologies are used in different sectors, along with the associated digital skills below: 1. Healthcare Sector: Electronic Health Records (EHR): Healthcare professionals use digital systems for managing patient health records, appointments, and medical histories. Proficiency in EHR software, Epic or Cerner is essential for healthcare administrators, medical assistants, and…
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The impact of digital technologies on employment is multifaceted, with both positive and negative consequences across various industries and job roles. 1. Reduction of Employment in Traditional Office Roles: Digital technologies have led to the automation of many routine tasks previously performed by humans in office environments. For example, payroll processing, typing pools, and even…
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Organisational issues associated with IT fault diagnosis in areas of IT Technical support can significantly impact business operations and customer satisfaction. Below are some key aspects to consider: 1. Fault Rectification Policy: A well-documented fault rectification policy is essential for documenting and tracking the resolution of IT faults. This policy should include detailed problem descriptions,…
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IT Technical support plays a crucial role in ensuring the smooth operation of IT systems and supporting different business functions within an organisation. Here’s how IT support supports various businesses and functions: 1. Sales: IT support ensures that sales teams have access to customer relationship management (CRM) software, email systems, and communication tools to effectively…
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1. Productivity Software: Features: i) Word processing for creating and editing documents. ii) Email for communication. iii) Presentation software for creating slideshows. iv) PDF viewers/creators for handling documents. Functions: i) Use for Creating, editing, and formatting documents. ii) Use for Sending and receiving emails. iii) Use for Creating professional presentations. iv) Use for Viewing, creating,…